From the GetYourGuide booking to the entrance of Doge's Palace — exactly what happens and where to exchange your voucher in Venice.
What actually happens between clicking "book" on GetYourGuide and walking through security at Doge's Palace.
Pick Standard (4 museums) or Plus (all 14). GetYourGuide asks for an estimated visit date for planning — but the Museum Pass itself doesn't lock you to a time slot. You'll get an email confirmation with a PDF voucher within minutes.
You don't need to print it. The PDF (or a screenshot of the QR code) is what the desk staff in Venice will scan. Make sure your phone is charged.
Within 180 days of the booking date (yes — really 180 days). Head to one of four exchange desks. The closest one depends on how you're arriving — see below.
Show the QR code at the desk. They'll print the official Fondazione Musei Civici card. Takes 2–5 minutes if there's a small queue.
Show the card at the entrance of every museum on your list. All civic museums — Doge's Palace included — accept the pass any time during opening hours, within the 6-month validity of the official card. No time-slot reservation needed.
All four desks issue the same official Museum Pass. Pick the one nearest to where you're entering Venice.
Marco Polo Airport (VCE), Tessera — the boat dock immediately outside the terminal
Opening hours: 07:45 – 24:00
Best if you're flying in and taking the Alilaguna water bus to Venice. Exchange before boarding.
Giardinetti Reali, San Marco — 90 seconds walk from Piazza San Marco
Opening hours: 09:00 – 17:00
The most convenient if you're already in central Venice. Exchange and walk straight to Doge's Palace.
Venezia Santa Lucia railway station — Alilaguna kiosk on the canal-side
Opening hours: 08:30 – 14:20
Best if you're arriving by train. Exchange before getting on the Vaporetto.
Tronchetto Island parking complex
Opening hours: 08:00 – 18:00
Best if you're arriving by car and parking on Tronchetto.
Heads-up: the Santa Lucia and Giardinetti kiosks close earlier than the Airport one. If you're arriving late evening, go to the Airport desk or wait until the next morning.
A few things the GetYourGuide listing doesn't spell out clearly:
Once exchanged, the official Museum Pass is valid 6 months from that day. Visit the other civic museums at any pace.
The Museum Pass does not assign a specific entry slot at Doge's Palace. Walk in any time during opening hours — but expect the longest security queues midday in summer.
Bags through scanners. 5–10 minutes off-peak, 15–30 minutes in summer midday. Plan for it.
From €35 · Free cancellation up to 24 hours before · Voucher valid 180 days.
Check availability on GetYourGuide